Programme

4 days to hone new skills
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  • 22 May
  • 23 May
  • 24 May
  • 25 May
  • Full-day
    Workshops
  • Half-day
    Workshops
  • Talks and
    Keynotes
  • Half-day
    Workshops
Tuesday 22 May

8:00Check-in & Workshop Registration

9:00Morning WorkshopsCoffee break @ 10:30 (30min)

10:30 (30min)
Jess McMullin
Jess McMullinAud. II

The world of services is rapidly shifting with the rising complexity and connectedness of networks, new business models, and expanding expectations. In this world, it’s not just digital that needs a lean, agile approach. The rest of service delivery, from orchestrating touchpoints to organizational change needs to come along too. That’s what lean service design offers: a way for teams to work at a pace that syncs with digital agility, even when you’re in the messy world of physical spaces, people-powered services, and interactions that require more than a chat bot or app.

Richard Banfield
Richard BanfieldAud. III

When considering what makes a great product designer we often make the mistake of lumping a wide range of skills under one roles. This might make writing a job description easier but it makes it harder to focus on what needs to be done and how to get the best out of product design roles. Identifying the right skills for the right role, and aligning that with the product vision is of critical importance.

12:30Lunch Venue's Restaurant

14:00Afternoon WorkshopsCoffee break @ 15:30 (30min)

15:30 (30min)
Jess McMullin
Jess McMullinAud. II

The world of services is rapidly shifting with the rising complexity and connectedness of networks, new business models, and expanding expectations. In this world, it’s not just digital that needs a lean, agile approach. The rest of service delivery, from orchestrating touchpoints to organizational change needs to come along too. That’s what lean service design offers: a way for teams to work at a pace that syncs with digital agility, even when you’re in the messy world of physical spaces, people-powered services, and interactions that require more than a chat bot or app.

Richard Banfield
Richard BanfieldAud. III

When considering what makes a great product designer we often make the mistake of lumping a wide range of skills under one roles. This might make writing a job description easier but it makes it harder to focus on what needs to be done and how to get the best out of product design roles. Identifying the right skills for the right role, and aligning that with the product vision is of critical importance.

17:30End of Sessions

18:00Welcome Party

Wednesday 23 May

8:00Check-in & Workshop Registration

9:00Morning WorkshopsCoffee break @ 10:30 (30min)

10:30 (30min)
Cornelius Rachieru
Cornelius RachieruAud II

In today's world, we’re dealing with ever expanding multi-device multi-screen multi-service ecosystems across multiple channels. Most of these ecosystem profiles have their own user behaviours, user needs, interaction models and design patterns. As design leaders, is there something we can do to better understand the big picture? In this half day workshop you’ll learn about the importance of initially focusing your design practice on the overall service ecosystem rather than the small design details that are a byproduct of the constant switching of products and channels.

Cyd Harrell
Cyd HarrellAud III

In this workshop, you’ll learn everything you need to know to conduct solid user research on tight timelines and at minimal cost.

Ann Thyme-Gobbel
Ann Thyme-GobbelRoom 1

Intrigued by the current explosion of intelligent voice assistants and how to be part of it all? This is a highly interactive workshop with hands-on exercises for anyone wanting to learn about user-centered Voice UI design. We'll cover the concepts behind voice as a modality, you'll learn how to identify what matters when designing a conversational dialog and see the impact of your design decisions on user success when testing your design with a low-fi prototype. In the process, we'll cover the importance of "voice-first", pros and cons of voice testing, and how to find user data that's relevant for voice.

Alastair Somerville
Alastair SomervilleRoom 2

A workshop on designing for mixed realities. Using both play and physical exploration of places, this workshop first provides a human-centered model for design for personal perspectives and perception. The workshop then shows ways in which existing UX and Service Design tools can be augmented to manage product development when users are encountering multiple layers of information thru augmented and virtual reality technologies.

Bruce McCarthy
Bruce McCarthyRoom 5

Learn how to create product roadmaps that fit within Lean and Agile methods. Bruce will guide you into best practices for product roadmapping that focus on results rather than features and dates.

12:30Lunch Venue's Restaurant

14:00Afternoon WorkshopsCoffee break @ 15:30 (30min)

15:30 (30min)
Carrie Hane
Carrie HaneAud II

Content is the whole point of the digital products you create. But many teams struggle with how to get content up front. This workshop isn't your usual content strategy workshop. You won't learn how to craft a story or how to make UX copy better. But you will learn how to use content as design material.

Dan Brown
Dan BrownAud III

Whether you call it discovery, strategy, requirements, research, or inception, the first 20% of a design project can make or break it. Get it right, and the team works in concert, toward well-understood goals and following clear principles. Get it wrong, and your project collapses into a disorganised mess. In this workshop, we'll look at what makes for great discovery. Discovery is not just about conducting research and holding a kick-off meeting.

Chris Risdon
Coming soonRoom 1

Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts — all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical workshop for designers struggling to create products and services in complex environments.

Stacey Seronick
Stacey SeronickRoom 2

Speaking from experience, I can tell you it's virtually impossible to test intent. When you are building a mostly spoken UI, such as an Alexa or Google Home interface, it is imperative to test your conversations early and often, but the kicker is that it can be really difficult to do with more traditional user testing techniques.

Kevin Cannon
Kevin CannonRoom 5

Interaction design is often focused on desktop or mobile experiences. Increasingly, we’re putting screens on all types of devices, from refrigerators to coffee machines, and everywhere from museums to shopping malls. Many of the conventions we rely on do not apply in these contexts.

17:30End of Sessions

20:00Dinner (Optional - 30€)

Thursday 24 May

8:00Check-in

9:00

Richard Banfield
Richard Banfield

You project just failed. Well congratulations. If you're not stumbling and messing up from time to time you're not learning. Doing things that make us embarrassed and expose our fallibility can be the best lessons for all of us. If you allow them, these moments of failure and vulnerability are a portal to new knowledge. In this talk we'll look at how teams can use failure to increase their personal and collective emotional intelligence and business.

9:45

Boon Sheridan
Boon Sheridan

Pokémon Go is still around but it’s lost the luster it once had. Even more, augmented reality has lost steam. What happened to the promise of AR? Let’s look at what we thought AR was going to be, and where it’s gone.

10:15Coffee break (30min)

10:15 (30min)

10:45

Jaime Levy
Jaime Levy

Using a healthcare industry business case, Jaime will walk us through how she applied digital transformation strategy to drive innovative software development and an organizational culture shift to support it.

11:15

Jess McMullin
Jess McMullin

This talk will share simple but powerful business fluency frameworks to understand business priorities, manage zoom levels between execution and executives, and to translate from business direction to a clear design hypothesis. Designers don’t just need more methods to create solutions or work with users. We need better methods to work with business, and that starts with the power of language. It starts with speaking CEO.

11:45

Kim Goodwin
Kim Goodwin

When you think of an organization with a terrible user experience, what comes to mind? Is it their inconsistent styling and awkward onboarding? Or is it their terrible customer support, buggy software, and conflicted revenue model? We claim the grandiose label of “user experience” designers, but most of what makes a user experience good or bad has nothing to do with pixels, content, or CSS. It may not even be about the workflow. In reality, the experience is created by hundreds or thousands of employees who decide where to invest, what to measure, and what the business policies are.

12:30Lunch Venue's Restaurant

14:30

Chris Risdon
Chris Risdon

Technology has allowed services to have a more pervasive role in people's lives, influencing their everyday behaviors. And we are swimming in a sea of academic insights on how people make decisions and what levers influence their behavior. But what does it mean to apply these insights practically in the design of our products and services?

15:00

Cyd Harrell
Cyd Harrell

So many designers go into UX to make the world better. While making delightful commercial products can fulfill this ambition, there’s also an important role for UX in the work of public institutions. In this inspiring talk, Cyd will discuss how UX practitioners can partner with public servants to shape institutional experiences that honor people’s time and human dignity.

15:30

Dan Brown
Dan Brown

After designing navigation websites and frameworks for digital products for 20 years, I realized that on every project I asked myself the same set of questions about the underlying structural decisions. These questions are the very critique that helps me move the design process forward. Each question is a lens, through which I examine the structure.
In this session, I’ll share some of the lenses, how they’re used, and how you might apply them to different IA challenges. As a consequence of articulating these lenses, I’ve also come to some realizations about the practice of information architecture itself.

16:00Coffee break (30min)

16:00 (30min)

16:30

Dan Lockton
Dan Lockton

Design research — techniques and methods developed by designers for use in developing new products and services — can offer new perspectives on exploring these imaginaries and their consequences for human behavior, complementing social and cognitive sciences with an experiential layer. Design can also help us go beyond characterising what we have already, and actively develop and propose new ways to understand, and new ways to live, supporting people’s imagining and helping them conceive of new perspectives. In this talk, I'll explore these areas through practical examples drawing on my work, with colleagues, in Europe and the US tackling topics including energy, local government, design for behavior change, and creating new metaphors.

17:00

Scott Berkun
Scott Berkun

In our jobs and our design projects we work with ideas all day long - but what do we really know about how ideas work? This entertaining and provocative talk will teach you timeless patterns and useful insights pulled from the history of great projects from the past, ones that can help you be more productive and raise the quality of the ideas you work with. From the surprising origins of the Eiffel tower, to insights from Amazon’s predecessor by more than 100 years, when this talk is over you’ll improve your creative and decision making confidence, and rethink how you think about thinking itself.

18:00End of Sessions

20:00Dinner (Optional - 30€)

Friday 25 May

8:00Workshop Registration

9:00Morning WorkshopsCoffee break @ 10:30 (30min)

10:30 (30min)
Boon Sheridan
Boon SheridanAud II

A workshop to help you add customer journeys to your design toolset. When we’re done you'll walk away with examples of what they can do, methods to crank them out in various scenarios, and hands-on experience of doing them as a group with guidance and critique along the way.

Jaime Levy
Jaime LevyAud III

User experience (UX) strategy lies at the intersection of UX design and business strategy. It is a process that should be started first, before the design or development of a product begins. It relies on empirical, lightweight tactics for pushing cross-functional teams toward a unique digital solution that customers want. Today, a UX differentiation is the digital-product game changer. Differentiated user experiences have completely revolutionized the way we shop, travel, communicate and experience our day-to-day life.

Stacey Seronick
Stacey SeronickRoom 1

Speaking from experience, I can tell you it's virtually impossible to test intent. When you are building a mostly spoken UI, such as an Alexa or Google Home interface, it is imperative to test your conversations early and often, but the kicker is that it can be really difficult to do with more traditional user testing techniques.

Cornelius Rachieru
Cornelius RachieruRoom 2

In today's world, we’re dealing with ever expanding multi-device multi-screen multi-service ecosystems across multiple channels. Most of these ecosystem profiles have their own user behaviours, user needs, interaction models and design patterns. As design leaders, is there something we can do to better understand the big picture? In this half day workshop you’ll learn about the importance of initially focusing your design practice on the overall service ecosystem rather than the small design details that are a byproduct of the constant switching of products and channels.

Russell Parrish
Russell ParrishRoom 5

Explore the power of a design thinking to create an industry disruptive consumer mobile application for VR platforms. This workshop will cover how to create world class experiences that focus on the needs of the user to differentiate your business. Prototype your solution and view it in VR using our paper prototyping rig which utilizes a 360 degree camera to bring your sketches into a VR environment.

12:30Lunch Venue's Restaurant

14:00Afternoon WorkshopsCoffee break @ 15:30 (30min)

15:30 (30min)
Kim Goodwin
Kim GoodwinAud II

Once you have data from user research, how do you turn that into a compelling design solution… and herd the cats along with you? It's especially tough when you have to work around limited project scope and organizational silos. That's the focus of this half-day workshop.

Alastair Somerville
Alastair SomervilleAud III

A workshop on designing for mixed realities. Using both play and physical exploration of places, this workshop first provides a human-centered model for design for personal perspectives and perception. The workshop then shows ways in which existing UX and Service Design tools can be augmented to manage product development when users are encountering multiple layers of information thru augmented and virtual reality technologies.

Bruce McCarthy
Bruce McCarthyRoom 1

Learn how to create product roadmaps that fit within Lean and Agile methods. Bruce will guide you into best practices for product roadmapping that focus on results rather than features and dates.

Dan Lockton
New Metaphors Room 2
Dan LocktonRoom 2

Metaphors are central to lots of interaction design, but we don't always slow down to examine the metaphors we're using, and whether alternatives might offer something different — creative ways to understand data and the ways things work, new forms of (often more qualitative) interface, and new ways for people to interact with the systems around them.

Kathryn McElroy
Kathryn McElroyRoom 5

The intersection of physical and digital products is exploding with ideas, and building and testing prototypes is the best way to vet and develop those ideas into valuable, impactful products. Come learn about prototyping for physical products with Arduino, an open source-electronics platform. By combining your UX skills with this platform, you’ll add a new dimension to your prototyping skills and create physical, interactive experiences beyond the screen.

17:30End of Sessions

19:00After Party

21:00Dinner (Optional - 30€)

Parties

Welcome Party: Microsoft Portugal

Have a drink with the speakers and mingle with other attendees from all over the globe at this exclusive event. Starts at 18:00 at the Microsoft Portugal building (straight south from the Oceanarium).


Rua Sinais de Fogo
Sponsored by:
After Party: Sunset Boat Cruise

Share a drink with fellow attendees aboard a classic two-story Cacilheiro (Lisbon's passenger boats). Relax in the comfy sofas inside or have a drink outside while you enjoy Lisbon in the sunset.


Parque das Nações Marina
Sponsored by:

Workshop Registration

To attend the workshops of your choice, you can register at the UXLx venue reception desk, every workshop day from 8:00 AM to 9:00 AM. Workshops will be chosen on a first come first served basis.

You’ll get tokens for the workshops you selected. Tokens are limited to each room’s capacity.

Side Activities

We have several discounts available to associations and groups. Discounts are not cumulative, not applicable to Super Early Bird prices and cannot be applied on closed sales.

Dinners

Every day you will be able to join us for dinner (at an additional fee) and get to know our speakers and other attendees. Or you can choose to join other impromptu groups into one of the several bars and restaurants nearby that overlook the beautiful river Tagus.

Sponsors Expo

Also located in the Main Hall, some of our Sponsors will showcase their products in their stands.