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Jim Kalbach

Head of Customer Success at MURAL

Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently Head of Customer Success at MURAL, the leading online whiteboard. Jim plays jazz bass in jam sessions and combos in Jersey City, where his currently lives.

Leah Reader

Director of Design Research at Spring Studio

Leah has been asking questions for 18 years as a design researcher on product, service and digital design projects. After leveraging every method there is, from ethnography to survey to usability, she prefers to make stuff (like maps, lists, sketches, and diagrams) with research participants in order to discover together what they think, feel and do.

Katy Mogal

Director of User & Design Research at Fitbit

As Director of User & Design Research at Fitbit, Katy oversees the integration of user insights into the product development process. She is building and leading a team of anthropologists, social scientists, design strategists and Human Factors specialists who work alongside designers and product managers to create new experiences rooted in a deep understanding of user needs, behaviors and desires.

Dan Klyn

Co-founder of The Understanding Group (TUG)

Dan Klyn is an information architect from Grand Rapids, Michigan and is co-founder of The Understanding Group (TUG). He’s interested in planning, strategy and architecture for places made of information, likes coffee an awful lot, and teaches information architecture at the University of Michigan School of Information.

Richard Banfield

CEO and co-founder of Fresh Tilled Soil

Richard is a the CEO and co-founder of product design firm Fresh Tilled Soil. After completing a degree in Biology, Richard was attracted to the world of web tech.
His colorful life experience includes being an officer in the army and being a dive master on the remote Islamic Republic of the Comoros.

Molly Lafferty

Design Director at This Also

Molly Lafferty is a product and motion designer based in New York City. As Design Director at This Also, she partners with clients to help shape the next generation of digital products. Molly has lead product vision and strategy for companies including Google and Xbox, and has extensive experience designing cross-platform television experiences including HBO GO.

Jody Medich

Designer, Technologist, and Futurist

Jody is passionate about making technology speak human through Natural User Experience (NUX) for future tech. Inspired by human interactions with the real world, she uses cognitive ergonomics and exponential technologies (eg, artificial intelligence, mixed reality, robotics) to drastically reduce the steps between intent and result; creating tools that help humans become more powerful. She creates superhumans, not supercomputers.

Jeff Patton

Chief Troublemaker at Jeff Patton & Associates

Jeff Patton helps companies adopt a way of working that’s focused on building great products, not just building stuff faster. Jeff blends a mixture of Agile thinking, Lean and Lean Startup Thinking, and UX Design and Design Thinking to end up with a holistic product-centric way of working.

Erik Dahl

Researcher and Designer

Erik has a background in anthropology, semiotics and human-computer interaction help him make sense of complex situations and create meaningful interactions for his clients and their customers. In it’s free time he enjoys running ultramarathons, and getting lost on the wooded trails of the American Midwest.

Tanya Kraljic

Designer and Researcher at Nuance

Tanya Kraljic is a designer and researcher for Nuance Communications. Leading multimodal UX, her work focuses on the strategy and design of speech experiences in mobile, wearable, in-home, and other emerging technologies. Prior to joining Nuance, Tanya earned a PhD in cognitive psychology.

Alberta Soranzo

Director Service Design at Lloyds Banking Group

Alberta is an incorrigible nomad — born and raised in Italy, she has lived in California and now works in London, as Director of End-to-End Service Design at Lloyds Banking Group. Alberta sketchnotes the meetings she attends (and there are many), is a resolute ice hockey player and cares deeply about the very small things that, she says, "matter a lot”.

Tom Greever

UX Director at Bitovi

Tom Greever is the author of Articulating Design Decisions from O'Reilly Media and UX Director at Bitovi, a front-end design and development consulting company. He lives in Illinois, USA with his wife and five kids. He is probably cleaning up the house right now.

Sarah Doody

UX Designer and Product Strategist

Sarah Doody is a User Experience Designer, Product Strategist, speaker, and writer in New York City. In addition to consulting, Sarah created a popular weekly newsletter, The UX Notebook and writes regularly for the design community. When not thinking about design, Sarah is training for her next marathon or planning a trip to explore a new part of the world.

Scott Sullivan

Service Designer at Adaptive Path

Scott Sullivan is a service designer at Adaptive Path and the author of Designing for Wearables. He has a background in theater, modern dance, creative technology, interactive performance art, and visual design. He is happiest getting his hands dirty building things that may or may not have a purpose.

David Sloan

UX Strategy Lead at The Paciello Group

David has spent over 14 years as a researcher, educator, and consultant, helping people to create great digital products and services that can be used by as many people as possible, regardless of disability. He joined The Paciello Group (TPG) in 2013, having previously worked at the University of Dundee’s School of Computing, one of the world’s largest academic research groups investigating better digital accessibility for older people and people with disabilities.

Sarah Horton

UX Research Lead at The Paciello Group

Sarah is interested in exploring ways to improve quality of life through good design. As User Experience Strategy Lead at the The Paciello Group (TPG), she works with companies and product teams to create “born accessible” digital products and services that work well for everyone. She is co-author of A Web for Everyone with Whitney Quesenbery and Web Style Guide with Patrick Lynch.